POSITION: Technical Support Engineer II

LOCATION: New Hartford, NY

SALARY: $60K – $95K (commensurate with experience); Annual bonus – % is discretionary

TRAVEL: 40-60%

SUMMARY: Our client, a premier materials supplier serving the electronics, aerospace and automotive industries, is searching for a Technical Support Engineer (Level II) to be responsible for providing leading edge, high level technical support to customers, potential customers and sales staff.


  • Provide expert technical assistance and guidance to our customers and potential customers to resolve soldering process related issues
  • Collaborate with Global and Regional Account Managers, as well as Technical Support Engineers throughout our Corporation, to develop strategies to maintain existing accounts and to acquire new business
  • Utilize in-depth knowledge of our materials and SMT, coupled with knowledge and capability in statistical analysis and DOE’s, to optimize the use of soldering materials in the customer’s process
  • Provide product and process training to customers and at industry conferences
  • Using our SimLab, as well as equipment at equipment partner sites, to execute process optimization, product characterization and benchmark testing of soldering materials to meet/exceed defined performance requirements
  • Develop and maintain strong technical relationships and collaborate with industry partners and equipment suppliers
  • Provide technical support to our Marketing and Marcom departments in the development of new materials and test methods to characterize them
  • Communicate technical insights and product performance data collected from customer visits and evaluations to pertinent departments including R&D, Quality, Manufacturing and Technical Support
  • Assist in the development of internal and external test methods
  • Develop and maintain hands-on knowledge and expertise of the processes and equipment used in the various soldering processes and SMT Industries, including, but not limited to, solder paste printing, dispensing, 3-D Inspection, placement, reflow, dipping, X-Ray, ICT, and rework
  • Participate in scale-up of soldering materials in development
  • Disseminate/share key technical knowledge internally via reports and/or participation in weekly/monthly group meetings
  • Participate in applicable professional societies, industry consortia, and industry standards development groups to promote our image, maintain contact with industry leaders/experts and determine performance requirements for new and existing materials
  • Build strong technical relationships with targeted individuals at our largest current and target customers
  • Plan, prepare and present quality technical papers and presentations at technical conferences, seminars, and customers, as well as in support of new product introductions
  • Perform other duties and special projects as assigned


  • Technical undergraduate degree (BS in Chemistry/Physics/Metallurgy/Materials Science or Engineering discipline)
  • A strong technical curiosity and problem-solving skills
  • Desired: Experience in process engineering or applications engineering in various soldering applications including but not limited to surface mount technology in the PCB Assembly industry, with specific expert knowledge of solder paste printing, volume measurement, and reflow – equipment and process knowledge
  • Fluent in English; second language skills in Spanish and/or Chinese, a plus
  • Documented training and proven experience using statistical analysis techniques and statistical software (Green Belt or Black Belt certification desired)
  • In-depth knowledge of pertinent test methods and standards as it relates to soldering materials characterization and performance (printing, HIP, voiding, SIR, )
  • Strong interpersonal, communication and presentation skills
  • Ability to work cooperatively and effectively in a cross-functional team environment
  • Ability to travel with limited notice
  • Proficient in Word, Excel, PowerPoint, JMP or Minitab, a plus
  • SMTA Certified Process Engineer, a plus

To apply for this job email your details to cschoener@m3placement.com