Healthcare Customer Account Specialist/Relationship Management


About the Job:
HealtheConnections is looking to add driven, passionate contributors to our team. As a Customer Account Specialist you will be working with the customer engagement team to ensure healthcare providers and health professionals are highly engaged and highly satisfied with the health information exchange (HIE) technologies and services that HealtheConnections provides.

We serve more than 1,600 participating organizations in NYS like hospitals, physician practices large and small, labs, radiology centers, public health departments, and more who need our support on a regular basis. A successful team member works with these participants to understand their needs, create strategic approaches to address those needs, and develop ongoing relationships as a trusted partner. You’ll be there to answer questions, anticipate their challenges and offer advice, deliver training sessions or presentations, and ultimately drive results both for them and for HealtheConnections.

This Customer Account Specialist role includes the following areas of responsibility:

  • Support usage and adoption of HealtheConnections services through education, outreach, trainings, and building/executing strategic plans with our participants
  • Grow or maintain relationships with current customers through high level of customer service and proactive outreach
  • Develop new relationships with prospective participants through established referral networks and proactive outreach
  • Develop a depth of knowledge about HealtheConnections services and capabilities to give customers excellent guidance
  • Represent HealtheConnections at industry events and exhibitions, occasionally held in the evening or on weekends

If you currently hold one of these titles and are looking for a change, this could be the right place for you:

  • Office manager for a clinical organization
  • Care manager
  • Administrator at a clinical or community-based organization
  • EMR system trainer/workflow specialist
  • Nurse, PA, EMS, or similar healthcare roles

To apply for Customer Account Specialist, you must have:

***Please submit a cover letter with your resume. Applications without a cover letter will not be considered***

  • Minimum 2-year degree and/or proven job experience in healthcare or public health professions, account management, sales, or related fields required
  • Local travel to visit customer locations is a large part of the job, a valid Driver’s License and a reliable personal vehicle are required
  • Strong verbal communication, written communication, and interpersonal skills required
  • Account management, relationship management, training or sales experience (especially in the healthcare space) a strong plus
  • Background or knowledge of health information technology or other healthcare settings a strong plus

About the Company:

You’re a great fit for us if you’re good at…

  • Building strong relationships
  • Translating customer needs to services and solutions
  • Teaching others in a way they can understand
  • Keeping yourself (and sometimes others) on track and organized
  • Thinking strategically to reach a goal/deliver results

We’re a great fit for you if you’re looking for…

  • A high-performance, high-energy, collaborative environment. One of the best things about working here is our team. They’re smart, supportive, passionate, and among the best in the business.
  • A dynamic industry. Health information exchange has exciting opportunities on the horizon as the healthcare industry evolves, both within our 26-county region and on the national stage.
  • Strong benefits. We cover the cost of medical insurance for employees along with a full suite of benefits, including 401k matching, generous vacation/holiday time, unlimited sick time, and a lot more.
  • Work that makes a difference in your community. We’re proud to make an impact in the healthcare industry on a large scale and improving health outcomes for individual patients.

We like to say that we’re “casually competent” – we’re not pretentious, but we know our stuff. Our people are talented, our culture is vibrant, and our work is at the top of its class. Even better, our customers genuinely like working with us, and we’ve seen firsthand how what we do has made a positive impact on our community.

If this sounds exciting to you, send us a message and tell us why! Submit your cover letter and resume today.

To apply for this job email your details to